Refund Policy

Refunds are available to any customer who purchased the AI Productivity Masterclass directly from Northmere Academy B.V.. You do not need to justify your request beyond confirming that the course did not meet your expectations.

You may request a refund within 14 calendar days of your purchase date. Requests received after this window can still be reviewed, but approval is discretionary.

Email support@northmere-academy.eu with the subject line "Refund request". Please include:

• The email address used at checkout.
• Your order or receipt reference.
• Optionally, a short note on what didn't work for you — it helps us improve.

To keep the policy fair for everyone, a refund is granted where all of the following apply:

• The request is made within the 14-day window.
• Course consumption is below approximately 40% of total content.
• No certificate of completion has been issued for the account.
• No downloadable materials have been redistributed or published.

If you have exceeded the consumption threshold but genuinely feel the course misrepresented itself, tell us — we review those cases individually.

This policy is intended for good-faith use. Repeated purchase-and-refund cycles, refund requests after full completion, or attempts to retain access to downloaded material while reclaiming payment may result in the request being declined and the account being closed.

Approved refunds are issued to the original payment method within 5 business days. Depending on your bank or card issuer, the funds typically appear within a further 3–10 business days. Access to the course ends when the refund is issued.

This policy sits alongside, and does not replace, your rights under EU consumer protection law. Nothing here limits any right you have that cannot lawfully be limited.

Questions about a refund? Email support@northmere-academy.eu. We reply within 1 business day (Mon–Fri, 09:00–17:00 CET) and will always tell you clearly whether your request qualifies.