Terms of Sale

The merchant of record is Northmere Academy B.V., registered at Herengracht 182, 1016 BR Amsterdam, Netherlands, company registration number KvK 89452117 (Netherlands Chamber of Commerce), VAT number NL864512998B01. All purchases are made directly with us; we do not operate a marketplace and no third-party seller is involved.

The AI Productivity Masterclass is a digital, self-paced online course comprising ten video modules, downloadable PDF materials, templates, worksheets, quizzes and a certificate of completion. No physical goods are shipped.

The course is sold in four tiers — Essentials (€249), Professional (€499), Mastery (€749) and Executive (€999) — each displayed in euro. Prices include VAT where applicable, calculated according to your country of residence under EU rules for digital services. The final amount, including any tax, is shown before you confirm payment.

Your purchase is a single one-time payment. There is no subscription, no recurring billing, no automatically renewing trial and no additional charge for future updates to the course.

Delivery is electronic. When payment is confirmed, we send a welcome email containing your receipt and an account activation link to the address provided at checkout. No physical delivery takes place and no shipping fees apply.

Access is normally available within a few minutes of purchase. In rare cases where payment verification is delayed, access may take up to 24 hours. If you have not received your welcome email within that period, contact support@northmere-academy.eu and we will resolve it manually.

You may request a refund within 14 days of purchase in line with EU consumer rights for digital content, subject to the conditions in our Refund Policy. Because the content is delivered immediately, you expressly consent at checkout to immediate performance and acknowledge the conditions under which the statutory withdrawal right may be limited. We nonetheless apply the 14-day window described in our Refund Policy.

You are responsible for providing a valid, accessible email address at checkout and for checking spam or filtered folders. We cannot deliver access to an incorrect address, though we will happily reissue it once you contact support with proof of purchase.

To access the course you need:

• A modern browser (current versions of Chrome, Safari, Firefox or Edge).
• A stable internet connection capable of streaming standard-definition video.
• A PDF reader for the downloadable materials.

If something is wrong with your order, please contact support@northmere-academy.eu before initiating a chargeback — most issues are resolved the same day. For formal disputes, write to legal@northmere-academy.eu with your order reference. EU consumers may also use the European Commission's Online Dispute Resolution platform.

Northmere Academy B.V., Herengracht 182, 1016 BR Amsterdam, Netherlands. Support: support@northmere-academy.eu. Legal and billing disputes: legal@northmere-academy.eu. We reply within 1 business day (Mon–Fri, 09:00–17:00 CET).